Terms & conditions

General Terms and Conditions – Wacom South East Asia eStore

1. Scope:

1.1 Our General terms and conditions (hereinafter referred to as “Conditions”) apply exclusively; we do not recognize general terms and conditions of the buyer which conflict with our Conditions unless we have expressly agreed in writing that they apply. Our Conditions also apply if we implement delivery to the buyer without reservation with knowledge of conflicting general terms and conditions of the buyer which conflict or deviate from our own Conditions. 1.2 All agreements made between us and the Customer (hereinafter “Customer” or “You”) for the purpose of the execution of this agreement must be put in writing. 1.3 Each item in your order is sold by Wacom Singapore Pte Ltd ("Wacom"). Those items for delivery to countries outside of Singapore may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Wacom, you're considered the importer of record and must comply with all laws and regulations of the country in which you're receiving the goods. You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient of the delivery is the importer of record in the destination country and is responsible for all Import Fees. For each item that incurs Import Fees, you authorize Wacom to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your Import Fees for each item. Title and risk of loss for each item will transfer to the recipient upon delivery to the Designated Carrier. For products dispatched internationally, please note that product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).

2. Changes in product features and availability of the products

2.1 Wacom is authorized to update, rework or terminate the products at any time. We may change the prices listed as available on our website at any time. The price listed applies for the day on which you visited our website. 2.2 All information regarding images, drawings, availability, weight, mass, performance and other design information are only binding if expressly agreed upon. We reserve the right to modify or deviate from the composition of the products according to our discretion if and to the extent that these changes only affect the purpose of the product in question in a minor way. The Customer is solely responsible for his intended use of the ordered items. 2.3 Information on the composition of the item is strictly product description unless it is expressly guaranteed. The great interest of the Customer in certain features alone is not a guarantee if the granting of an expressed guarantee was not requested by the buyer and not approved by us. 2.4 Although care is taken to ensure the accuracy of the information published on the website, it can contain inaccuracies, errors or incorrect prices, for which Wacom accepts no liability.

3. Offers, promotions a establishment of the agreement

3.1 Our offers are without obligation. An order made by you represents a binding offer. This offer can be accepted by Wacom by its own choice through the shipment of the product within 4 weeks. The receipt of your order is confirmed by a receipt confirmation, which does not constitute acceptance of the order. 3.2 Our e-store promotions are governed by strict internal and external audit and terms, where promotions cannot be re-activated or honoured if at time of purchase, user did not act to claim it either by click to add or add promo codes.

4. Delivery, delivery dates, transfer of risk

4.1 The products are shipped exclusively to shipping addresses in the following countries: Singapore, Malaysia, Thailand, Philippines, Indonesia and Vietnam. 4.2 The shipping method, shipping route and the selection of the shipping company is at our discretion. 4.3 Wacom is entitled to perform partial services and to invoice them if no disadvantage results from the use of the products. 4.4 Delivery deadlines and dates are always non-binding. Delivery contingent occurs on timely and sufficient shipments to us. Wacom strives to achieve on-time delivery. However, circumstances can occur (particularly outside of the sphere of influence by Wacom) which make it impossible to maintain the delivery date/delivery deadline. Therefore the delivery deadlines are only an estimate and Wacom cannot guarantee the delivery by the date indicated. 4.5 Wacom is not responsible for any damaged or loss items during delivery. For full terms and conditions, please refer to the Singapore Post website (http://www.singpost.com).

5. Payment

5.1 All of the information and prices listed are non-binding information which may contain errors. 5.2 Pay easily, fast and secure with PayPal. Pay with your PayPal balance or major credit/debit cards including Visa, MasterCard, Amex, Diners, JCB, Discover, UnionPay via PayPal.

6. Software licenses

6.1 All software products including pre-installed software in the hardware products or bundled with this software is not sold but transferred for usage within the scope of each particular licensing agreement. The licensing is granted either by Wacom or the particular owner of the software according to the licensing agreement, which is linked to the software and/or the product. 6.2 If no expressed software licensing agreement is supplied with the product, the software license is granted on a non-exclusive and non-transferable basis to one single user. The software may not be retranslated to other code forms (decompiling), returned to previous development stages (reverse engineering), edited, converted, further developed or transferred to another data medium.

7. Data protection

7.1 All personal data required to fill the order are handled in accordance with the relevant authorities of the data law (Personal Data Protection Commission Singapore). Data required to process the order such as name and address can be passed by Wacom to third parties as part of order handling, such as the shipment of the product, processing of payment transactions or the performance of a credit check. 7.2 We do not collect or store any sensitive data, like credit card details, and neither do we share the information with any third parties.

8. Cookies

8.1 We wish to point out that our online shop uses cookies in order to identify you as a user and to offer you various services. Personal data are not saved in the cookies. With your usage of the online shop, you are indicating your agreement with the use of cookies.

9. Warranty, limitation of liability

9.1 If there is a defect in a purchased item, which is our fault, the customer can request a re-filling of the order (remedy of defects or delivery of replacement parts). 9.2 Wacom is only liable for damages claims for others or through damage life, limb and health if this damage is due to malicious intent or grossly negligent actions or through culpable violation of a major contractual violation by Wacom or its vicarious agents. Liability for damages which goes beyond this scope is precluded. 9.3 Damages resulting from improper actions of the client or those which violate the terms of the agreement in erection, connection, operation and storage do not justify a claim against Wacom. Improper usage or contractual violations are determined in particular according to the product information. 9.4 Data communication via the Internet cannot be guaranteed to be malfunction-free and/or available at all times according to the current state of the art. We are therefore not liable for a lack of availability of our online shop at any time.


If you use any Wacom Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Wacom does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Wacom Services only with involvement of a parent or guardian. Wacom reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Wacom reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Wacom a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Wacom and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Wacom for all claims resulting from content you supply. Wacom has the right but not the obligation to monitor and edit or remove any activity or content. Wacom takes no responsibility and assumes no liability for any content posted by you or any third party.